Terms of Service

1. Acceptance of Terms

By downloading ChatwithX, creating an account or using the service, you confirm that you have read these terms and agree to be bound by them. If you do not agree, please do not use the application or the website. If you obtained the app through the App Store or Google Play, the terms of the relevant store also apply.

These terms form a legal agreement between DuneMind Technology L.L.C-FZ ("we", "us") and you ("user") regarding your use of the ChatwithX application and the chatwithx.app website.

2. Description of the Service

ChatwithX is a mobile application and website that lets you have text and voice conversations, in Turkish and English, with AI personas focused on different topics. Personas are fictional AI characters; they are not real people and do not replace human counterparts.

ChatwithX is not a healthcare, therapy, psychological counselling, legal or financial service, and it does not provide emergency services. In an emergency, call your local emergency number (112 in Türkiye).

3. Account and Age Requirement

You must be at least 13 years old to use ChatwithX; where the law of your country sets a higher minimum age, that higher age applies. If you are under 18, you may use the service only with the consent of a parent or legal guardian.

You are responsible for providing accurate, up-to-date information when creating your account and for keeping your credentials confidential. You are responsible for activity carried out through your account; if you suspect unauthorised use, notify us at support@chatwithx.app.

4. Acceptable Use

You may use ChatwithX only for lawful purposes. The following are prohibited: unlawful or fraudulent use, or use that violates the rights of others; content that harasses, promotes hatred or incites violence; attempting to compromise the security of the service or its infrastructure; reverse engineering and automated data collection (scraping); attempting to circumvent usage limits or security measures; impersonating any person or organisation.

If we detect use that violates these rules, we may remove the relevant content, restrict features or suspend the account as described in Section 9.

5. Subscriptions and Payment

The core features of ChatwithX are free; additional features are offered through paid subscription plans. Current plans and prices are shown before purchase, inside the app and on the relevant store screen (App Store / Google Play).

Subscriptions are billed through your Apple or Google account and renew automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel your subscription at any time in your App Store or Google Play account settings; cancellation takes effect at the end of the current period.

Because payments are processed by Apple and Google, refunds are subject to the refund policy of the relevant store; refund requests must be made through the App Store or Google Play. Except where required by applicable law, no partial refunds are given for subscription periods already used. Price changes are communicated to you before your subscription renews, in accordance with store rules.

6. Intellectual Property

All content of the service, including the application, the website, the ChatwithX brand, logos, design and persona characters, belongs to DuneMind Technology L.L.C-FZ or its licensors. You are granted a limited, non-transferable, revocable licence to use the service for personal, non-commercial purposes.

The content you share in your conversations belongs to you. You grant us a limited permission to process this content so that we can provide the service (for example, transmitting it to our AI provider to generate responses); details are set out in our Privacy Policy. Your content is not used for model training. You may use AI-generated responses for your personal purposes.

7. AI Content and Disclaimers

Responses are generated automatically by artificial intelligence and may contain inaccurate, incomplete or contextually inappropriate information. Responses never constitute medical, psychological, legal, financial or any other professional advice; do not base important decisions solely on conversations in the app.

The service is provided "as is" and "as available". To the extent permitted by applicable law, no express or implied warranty is given that the service will be uninterrupted, error-free or fit for a particular purpose.

8. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, punitive or consequential damages (including loss of data and loss of profit). Our total liability in connection with the service is limited to the total amount you paid to ChatwithX in the 12 months preceding the event giving rise to the claim.

Damages arising from wilful misconduct or gross negligence, and liabilities that cannot be limited by law, are outside the scope of this section; your rights under mandatory consumer protection rules remain unaffected.

9. Suspension and Termination

We may suspend or terminate your account in the event of a breach of these terms, abuse, a security risk or a legal requirement; where possible, we will notify you in advance.

You may stop using the service at any time and delete your account in the app or at chatwithx.app/delete-account. Upon termination, the licence granted to you ends; your data is processed and deleted as described in our Privacy Policy.

10. Governing Law and Jurisdiction

These terms are governed by the laws of the United Arab Emirates and the regulations of Meydan Free Zone (Dubai), where the company is registered; the competent courts and authorities in Dubai have jurisdiction over disputes. This section does not remove rights you hold under the mandatory consumer protection rules of your country of residence.

If a dispute arises, we encourage you to contact us first at support@chatwithx.app so that we can try to resolve it together before formal proceedings.

11. Changes to the Terms

We may update these terms from time to time. We announce material changes in the app or on our website and refresh the "Last updated" date on this page. Changes take effect when published; continuing to use the service afterwards means you accept the updated terms. The current version is always available at chatwithx.app/terms.

12. Contact

For questions regarding these terms, please contact us:

DuneMind Technology L.L.C-FZ
Meydan Free Zone, Dubai, UAE
support@chatwithx.app